Shipping policy

Roman’s Clothing – Shipping Policy

At Roman’s Clothing, we aim to deliver your orders quickly, safely, and hassle-free. Please review our shipping policy below:

Orders are processed within 1–3 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next working day.

Standard delivery within India: 5-10 business days (depending on your location).
Metro cities may receive orders faster, while remote areas may take slightly longer.
International shipping (if available): 10–15 business days.

Free shipping on all prepaid orders (within India).
A standard shipping fee is free applies to orders below the free shipping threshold.
International shipping charges are calculated at checkout based on location and weight.

Once shipped, you will receive a tracking number via email/SMS.
You can track your order through our courier partner’s website until it reaches you.

While we do our best to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or festive seasons.
Roman’s Clothing is not responsible for delays beyond our control but will assist you in tracking and resolving the issue.

Please provide accurate shipping details at checkout.
In case of an incorrect address or failed delivery, re-shipping charges may apply.

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Roman’s Clothing is not responsible for delays caused by customs clearance.

For any shipping-related queries, please reach out to us at:
📧 support@romans.clothing11gmail.com

Prepare the Exact Amount: Advise the customer to keep the precise order total (as shown on their invoice) ready in cash to ensure a quick and smooth transaction with the delivery agent.
Availability at Delivery: Emphasize that someone must be present at the specified address to receive and pay for the order upon arrival. Provide an estimated delivery timeframe if possible.
Alternative Payment Options: Inform them if the delivery agent can also accept digital payments (UPI, mobile wallets, ) via a mobile POS machine, so they have flexibility.
Accurate Contact Information: Stress the importance of providing a complete and accurate shipping address and an active contact number to avoid delivery delays or failure.
Return/Refusal Policy: Clearly state your policies regarding order refusal or returns for COD items. This manages expectations and prevents misunderstandings at the doorstep.
Order Confirmation: Let them know if you will be sending a confirmation call or message (potentially with a one-time password or OTP) before dispatching the order to verify their intent to purchase.
Contact Support: Provide clear contact details for your support team if they have any questions or need to reschedule the delivery.